Help Desk Analyst (Third Shift) - Compensation: Competitive in Grand Rapids, Michigan

Management Business Solutions
 
TITLE OF POSITION:   Help Desk Analyst (Third Shift)
LOCATION:               Holland, MI  
APPLY:                      www.mgmtbsolutions.com  OR  mbs1@mgmtbsolutions.com
 
SUMMARY:
 
MBS is seeking a Contract Help Desk Analyst for our manufacturing client in Holland. This is a third shift (11PM ? 7:30AM) role that responds to and processes requests in manner that optimizes customer satisfaction.  This individual will provide assistance in use of all computer technology.
 
RESPONSIBILITIES:
·         Serves as single point of contact for technology support to ensure issues are recorded and addressed in timely manner
·         Communicates clearly and courteously with members calling for assistance
·         Provides first-level support and problem resolution to technology customers
·         Logs information concerning calls into automated system to track history of calls and resolutions
·         Provides input for process and procedure improvements
·         Ensures production system availability and schedules completion and escalates all processing failures to maintain system availability to business
·         Ensures network availability by monitoring and escalating system alerts and failures
 
 
 
Required Qualifications:
·         Associate?s degree in computer science, information systems, or a related field
·         One year of experience in technology support
·         Ability to maintain confidentiality when working with sensitive data
·         Broad technical and organizational skills, with good attention to detail
·         Familiarity with information technologies and their application to business processes 
·         Good communication and interpersonal skills
·         Ability to work well under pressure and quickly assess and respond to customer issues 
·         Strong data-gathering and problem-solving skills
 
 
 
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER